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Free Shipping
At Ulofey, we strive to provide efficient and reliable shipping services to our valued customers. Our Shipping Policy outlines important information regarding shipment methods, delivery times, shipping destinations, tracking, customs duties, and more.
Free Shipping: We offer free shipping on all orders with a product value exceeding 150 US dollars. For such orders, we utilize trusted commercial express carriers such as FEDEX, DHL, UPS, or TNT to ensure prompt and secure delivery. You can expect your products to arrive at your designated address within 5 days.
Standard Distribution Logistics: Orders with a product value less than 150 US dollars will be shipped using standard distribution logistics. Under normal circumstances, general parcels should reach your address within 10 days. However, please note that due to transportation and customs issues, the delivery time may occasionally be extended.
Shipping Destinations: Ulofey is pleased to offer worldwide shipping, providing access to our products across the globe. However, please be aware that we are unable to ship to certain regions, including North Korea, Sao Tome, Principe, Pitcairn Island, and Wallis and Futuna Islands. We do offer delivery to post office boxes via economic and standard shipping methods.
Order Processing and Shipment: Upon placing an order, please allow 2-4 days for processing and shipment. However, for customized orders, please note that processing and shipment may take up to 10 business day. Rest assured, we are committed to ensuring the timely delivery of your order.
Tracking and Confirmation: We understand the importance of tracking your package. Therefore, once your order has been shipped, we will provide you with tracking information via a shipping confirmation email. This email will contain a confirmation number and a link that allows you to track the journey of your package.
Customs Duties and Taxes: It is important to note that some countries may impose import taxes and customs duties when packages arrive at customs. At Ulofey, we package items appropriately and declare a reasonably low value for customs clearance. In most cases, this approach helps to minimize additional charges. However, please be aware that any unexpected taxes or duties imposed by customs are the responsibility of the buyer. Ulofey will not cover these additional costs once the package has been delivered.
Contacting Local Customs: To avoid any unexpected charges, we strongly recommend contacting your local customs authority to understand the current tax rates and regulations before placing an order. This will help you make informed decisions regarding your purchase.
At Ulofey, we are committed to providing exceptional customer service, including efficient shipping and delivery. If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you.
Thank you for choosing Ulofey as your preferred online shopping destination. We look forward to serving you with high-quality products and a seamless shopping experience.
www.ulofey.com
Return Policy
At Ulofey, we value your satisfaction and strive to provide you with high-quality products. We understand that sometimes a return may be necessary, and we have implemented a comprehensive return policy to address your concerns.
Return Eligibility: Returns are accepted within 30 days if you do not like the item. Products must be in their original, unaltered condition.
Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously.
Any altered, worn, washed or damaged products are not eligible for any returns. For example：
The frontal lace was cut or damaged
The item was worn or sprayed with hair styling products
The item was damaged, or the original status was changed
Unless there are serious quality issues, all orders placed at wholesale prices are not eligible for returns.
Damaged Returns: If a returned item is damaged by you, only a partial refund will be provided.
Sale and Synthetic Wigs: Sale items and synthetic wigs are final sale and non-returnable.
After sales support:
At Ulofey, we are committed to providing excellent after-sales support. If you are not satisfied with the product but do not wish to return it, we can offer you a replacement or even create a new product tailored to your preferences. All you need to do is return the product to our warehouse. We aim to ensure that you are completely happy with your purchase!
International Returns:
In the United States, returns are generally processed using USPS to return items to the local warehouse.
Express shipping and international shipping fees are non-refundable.
Refund Processing:
Refund – Monetary refunds will be refunded back to the original form of payment that you used to purchase the order.
Refunds are processed within 5-7 business days after receiving the return. Allow an additional 7 business days for the refund to appear in your account.
Size or Order Issues:
If we make a mistake with product details, size, or other information, we are responsible. You can choose to customize the product again according to the correct information; We will bear the return shipping cost for you; or choose to return the item for a full refund at no cost.
At Ulofey, we believe in the quality of our products and aim to exceed your expectations. Our return policy is designed to ensure your peace of mind and complete satisfaction.
If you have any question in this process, please contact :
Ulofey@gmail.com
Custom Product Policy
At Ulofey, we understand that our customers have unique preferences and desires when it comes to their products. That is why we offer custom product options to cater to your specific needs. Our Custom Product Policy outlines important information regarding the processing time, delivery, refund policy, and potential repairs for customized orders.
Processing Time: Customized orders require special attention and craftsmanship to create a product tailored to your individual needs. As a result, please note that the processing and shipment of custom orders may take up to 10 business days .
We need to add one more point: For A series of standard size and length inventory custom wig products; We can guarantee immediate shipment within three days; For some custom wig without inventory; This item needs 10 business days to be customized; We appreciate your patience during this time and assure you that we are dedicated to ensuring the timely delivery of your order.
Non-Refundable: Customized orders are unique pieces designed specifically according to your wishes and requirements. Due to their personalized nature, these items are non-refundable. We kindly ask for your understanding in this matter, as we invest considerable time and resources to create a product that meets your expectations.
Repair Policy: At Ulofey, we take pride in our commitment to delivering high-quality products. If you encounter any problems with your custom piece, please reach out to us. We will assess the situation and determine if the item can be repaired. If you are consistently dissatisfied with just repairing the product, we would like to offer you a customized replacement at no additional cost, tailored to your preferences. We value your satisfaction and will work with you to resolve any issues within our capabilities.
Clear Communication: When placing a custom order, clear communication is key to ensuring that your expectations are met. Please provide detailed instructions and specifications for your desired product. Our team will strive to fulfill your requests to the best of our abilities. Feel free to contact our customer service team if you have any questions or require further clarification during the customization process.
Timely Updates: Throughout the creation of your custom product, we aim to keep you informed about its progress. We will provide periodic updates on the status of your order, including any potential delays that may arise. Rest assured that we are committed to open and transparent communication to ensure your satisfaction.
At Ulofey, we are dedicated to providing exceptional customer service and delivering products that bring joy and fulfillment. Our Custom Product Policy is in place to ensure that your customized order is handled with care and attention to detail. If you have any further inquiries regarding our policy or require assistance with a custom order, please do not hesitate to reach out to our customer service team. We are here to assist you.
Thank you for choosing Ulofey as your trusted provider of unique and personalized products. We appreciate your support and look forward to creating a custom piece that exceeds your expectations.
www.ulofey.com
View Our Entire Weft Hair Extensions Collection
At Ulofey, we believe that hair loss should never hinder your confidence or career aspirations. Our mission is to create a safe and uplifting space where professional women from all walks of life can come together to share their experiences, seek advice, and find encouragement. Ulofey is not just a business. It is life, love and passion.
