Free Shipping

At Ulofey, we strive to provide efficient and reliable shipping services to our valued customers. Our Shipping Policy outlines important information regarding shipment methods, delivery times, shipping destinations, tracking, customs duties, and more.

  1. Free Shipping: We offer free shipping on all orders with a product value exceeding 150 US dollars. For such orders, we utilize trusted commercial express carriers such as FEDEX, DHL, UPS, or TNT to ensure prompt and secure delivery. You can expect your products to arrive at your designated address within 5 days.
  2. Standard Distribution Logistics: Orders with a product value less than 150 US dollars will be shipped using standard distribution logistics. Under normal circumstances, general parcels should reach your address within 10 days. However, please note that due to transportation and customs issues, the delivery time may occasionally be extended.
  3. Shipping Destinations: Ulofey is pleased to offer worldwide shipping, providing access to our products across the globe. However, please be aware that we are unable to ship to certain regions, including North Korea, Sao Tome, Principe, Pitcairn Island, and Wallis and Futuna Islands. We do offer delivery to post office boxes via economic and standard shipping methods.
  1. Order Processing and Shipment: Upon placing an order, please allow 2-3 days for processing and shipment. However, for customized orders, please note that processing and shipment may take up to 10 business days. Rest assured, we are committed to ensuring the timely delivery of your order.
  2. Tracking and Confirmation: We understand the importance of tracking your package. Therefore, once your order has been shipped, we will provide you with tracking information via a shipping confirmation email. This email will contain a confirmation number and a link that allows you to track the journey of your package.
  3. Customs Duties and Taxes: It is important to note that some countries may impose import taxes and customs duties when packages arrive at customs. At Ulofey, we package items appropriately and declare a reasonably low value for customs clearance. In most cases, this approach helps to minimize additional charges. However, please be aware that any unexpected taxes or duties imposed by customs are the responsibility of the buyer. Ulofey will not cover these additional costs once the package has been delivered.
  1. Contacting Local Customs: To avoid any unexpected charges, we strongly recommend contacting your local customs authority to understand the current tax rates and regulations before placing an order. This will help you make informed decisions regarding your purchase.

At Ulofey, we are committed to providing exceptional customer service, including efficient shipping and delivery. If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you.

Thank you for choosing Ulofey as your preferred online shopping destination. We look forward to serving you with high-quality products and a seamless shopping experience.

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CONTACT INFORMATION

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Service@ulofey.com

Everyday 9:00-17:00