Return Policy

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At Ulofey, we value your satisfaction and strive to provide you with high-quality products. We understand that sometimes a return or exchange may be necessary, and we have implemented a comprehensive return policy to address your concerns.

30 Days No Reason Return/Exchange:
We are proud to offer a "30 Days No Reason Return/Exchange" policy for orders signed within 30 days. If, for any reason, you are not completely satisfied with your purchase, you can return or exchange the item. Please ensure that the lace wig has not been cut, tampered with, or altered in any way.

Quality Issues and Wrong Size:

Beyond the initial 30-day period, we still have you covered. If there is a quality problem with your wig or if we made an error in sending you the wrong size, you can still request return. We believe that customer satisfaction should never be compromised, and we will gladly resolve any issues that may arise.

Hygiene and Safety Precautions:
As a provider of hygienic hair products, we take matters of cleanliness and public safety seriously. To ensure the wellbeing of all our clients, we strictly adhere to a policy against accepting used items as returns. This policy guarantees that every customer receives a brand-new, untouched product.


It's important to note that items on sale cannot be refunded due to their reduced pricing. Additionally, custom orders are non-refundable. Custom pieces are meticulously crafted to meet your specific needs and preferences. However, rest assured that if any problems arise with your custom order, we will work with you to explore potential repairs or modifications.

Excellent Customer Service:
We pride ourselves on providing excellent customer service. Should you have any concerns or questions about our return policy or your specific order, our dedicated team is ready to assist you. Your satisfaction is our top priority, and we are committed to resolving any issues in a timely and satisfactory manner.

At Ulofey, we believe in the quality of our products and aim to exceed your expectations. Our return policy is designed to ensure your peace of mind and complete satisfaction. Whether it's our 30-day return/exchange period, handling quality issues, or accommodating wrong sizes, we are here to make things right. Trust us to provide exceptional service and stand by our commitment to your happiness.

If you have any questions or concerns regarding our return policy or any other aspect of your shopping experience, please don't hesitate to reach out to our customer service team. You can contact us at Our dedicated representatives are available to assist you and provide the necessary support to ensure your satisfaction.

We value your feedback and are committed to continuously improving our services. Your inquiries will be handled promptly and professionally by our knowledgeable staff who are trained to address any questions you may have.

Thank you for choosing Ulofey. We appreciate your trust in our products and look forward to serving you in the best possible way.

Ulofey Customer Service Team



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