Wholesale Program

At Ulofey, we specialize in top-tier handcrafted custom wigs, hair toppers, and raw virgin hair pieces. To maintain the highest standards of craftsmanship, protect our trade partners, and ensure a seamless ordering process, all wholesale account holders are subject to the following policy terms.

1. Account Qualification

The Ulofey Wholesale Program is exclusively available to licensed cosmetologists, hair stylists, salon owners, medical wig clinics, and hair replacement specialists. Proof of professional qualification (Cosmetology License, Business License, Medical NPI, or Resale Certificate) is required upon account registration.

2. Wholesale Discount Tiers

  • Tier 1 Wholesale (10–19 units): Unlocks Tier 1 preferred wholesale pricing when placing orders between 10 and 19 units.
  • Tier 2 Bulk Wholesale (20+ units): Applies Tier 2 priority volume rates for bulk orders of 20 units or more.
  • Note: Applicable wholesale tier rates are automatically calculated and applied at checkout once your cart meets the minimum volume requirements.

3. Sample Orders & Evaluation

  • Bulk Order Recommendation: To ensure our product quality, base construction, and hair color fully align with your expectations, we strongly encourage ordering sample units prior to placing large bulk orders. Official bulk production can proceed smoothly once you evaluate and approve the sample.

Ulofey 14-18inch Warm Chestnut Virgin Human Hair Silk Base Topper
Light Golden Brown 5"x6.5" Mono Clip In Virgin Human Hair Topper - Ulofey Wigs
  • Color Matching Requirements: For bulk orders involving custom hair colors, physical hair swatches or precise color samples must be provided before production to guarantee accurate color replication.
  • Technical Consultation: If you have specific parameter adjustments after evaluating your sample, our technical support team will fine-tune the specifications with you before finalizing your bulk order.

4. Bulk & Handcrafted Custom Orders

Due to the specialized labor, time, and raw materials involved in hand-crafting individual hair pieces and bulk orders:

  • No Returns / Final Sale: Once a bulk order or custom order enters production, it is non-refundable and final sale. We do not accept returns or refunds on bulk shipments or custom-made pieces for non-quality-related reasons (e.g., buyer's remorse, client cancellation, or miscalculated client measurements).
  • Order Revisions: Parameter modifications for custom or bulk orders are accepted within 24 hours of order placement. Changes requested after 24 hours may incur additional production fees or timeline adjustments.

5. Payment Policy

To ensure payment security and streamlined order processing, payment methods are structured based on order purpose and volume:

  • Sample Orders: Payments for sample evaluation units can be conveniently completed via Credit Card (Visa, Mastercard, AMEX) or PayPal through our secure online portal at checkout.
  • Bulk Wholesale Orders (10+ units): All official bulk wholesale orders must be settled via Company-to-Company Bank Wire Transfer / Telegraphic Transfer (T/T). An official Proforma Invoice (PI) and bank details will be issued upon order confirmation. Production begins upon receipt of confirmed wire transfer funds.

6. Warranty & After-Sales Service

While bulk and custom orders are non-refundable, Ulofey stands behind our initial product craftsmanship and quality:

  • Manufacturing Defect Coverage: If any item arrives with verifiable manufacturing defects (e.g., damaged base material, severe shedding out of the box, or incorrect specs strictly deviating from the approved invoice), please notify us within 7 days of delivery with photos or videos.
  • Free Repair or Replacement: For items with verified initial manufacturing flaws, Ulofey will perform necessary repairs, adjustments, or replacements free of charge.

7. Order Fulfillment & Shipping

  • Custom & Bulk Lead Times: Standard handcrafted custom/bulk production typically requires 4 to 8 weeks, depending on quantity and specification complexity.
  • Shipping: Expedited global shipping with tracking is provided for all wholesale orders. Any applicable import duties or local taxes remain the responsibility of the recipient.

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CONTACT INFORMATION

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

Service@ulofey.com

Everyday 9:00-17:00