At Ulofey, we understand that our customers have unique preferences and desires when it comes to their products. That is why we offer custom product options to cater to your specific needs. Our Custom Product Policy outlines important information regarding the processing time, delivery, refund policy, and potential repairs for customized orders.
- Processing Time: Customized orders require special attention and craftsmanship to create a product tailored to your individual needs. As a result, please note that the processing and shipment of custom orders may take up to 15 business days . We appreciate your patience during this time and assure you that we are dedicated to ensuring the timely delivery of your order.
- Non-Refundable: Customized orders are unique pieces designed specifically according to your wishes and requirements. Due to their personalized nature, these items are non-refundable. We kindly ask for your understanding in this matter, as we invest considerable time and resources to create a product that meets your expectations.