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Free Shipping
At Ulofey, we strive to provide efficient and reliable shipping services to our valued customers. Our Shipping Policy outlines important information regarding shipment methods, delivery times, shipping destinations, tracking, customs duties, and more.
Free Shipping: We offer free shipping on all orders with a product value exceeding 100 US dollars. For such orders, we utilize trusted commercial express carriers such as FEDEX, DHL, UPS, or TNT to ensure prompt and secure delivery. You can expect your products to arrive at your designated address within 6 days.
Standard Distribution Logistics: Orders with a product value less than 100 US dollars will be shipped using standard distribution logistics. Under normal circumstances, general parcels should reach your address within 15 days. However, please note that due to transportation and customs issues, the delivery time may occasionally be extended.
Shipping Destinations: Ulofey is pleased to offer worldwide shipping, providing access to our products across the globe. However, please be aware that we are unable to ship to certain regions, including North Korea, Sao Tome, Principe, Pitcairn Island, and Wallis and Futuna Islands. We do offer delivery to post office boxes via economic and standard shipping methods.
Order Processing and Shipment: Upon placing an order, please allow 3-6 days for processing and shipment. However, for customized orders, please note that processing and shipment may take up to two months. Rest assured, we are committed to ensuring the timely delivery of your order.
Tracking and Confirmation: We understand the importance of tracking your package. Therefore, once your order has been shipped, we will provide you with tracking information via a shipping confirmation email. This email will contain a confirmation number and a link that allows you to track the journey of your package.
Customs Duties and Taxes: It is important to note that some countries may impose import taxes and customs duties when packages arrive at customs. At Ulofey, we package items appropriately and declare a reasonably low value for customs clearance. In most cases, this approach helps to minimize additional charges. However, please be aware that any unexpected taxes or duties imposed by customs are the responsibility of the buyer. Ulofey will not cover these additional costs once the package has been delivered.
Contacting Local Customs: To avoid any unexpected charges, we strongly recommend contacting your local customs authority to understand the current tax rates and regulations before placing an order. This will help you make informed decisions regarding your purchase.
At Ulofey, we are committed to providing exceptional customer service, including efficient shipping and delivery. If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you.
Thank you for choosing Ulofey as your preferred online shopping destination. We look forward to serving you with high-quality products and a seamless shopping experience.
www.ulofey.com
Return Policy
Orders signed within 15 days:
We provide "15 Days No Reason Return/Exchange".
That is, if you simply do not like it you can free return . We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, we do not allow used items to be returned for the safety of all of our clients.
Orders signed beyond 15 days:
If quality problem or our fault to send the wrong size, beyond 15 days, you can free return.
Items on sale cannot be refunded
Custom orders are also non refundable, as these pieces are made specifically for your needs and wishes. Ofcourse if there would be any problem with them, reach out to me, so we can figure out if the piece can be repaired.
How do I make a return?
1. Sign into your ULOFEY account.
2. Find the order in My Orders.
3. Select the item(s) you would like to return, indicate the reason, and submit.
4. Print the return label and securely tape it on the outside of your return package.
5. Call the post office to arrange a collection or drop off at your nearest post office.
If you have any question in this process, please contact :
service@ulofey.com
Custom Product Policy
At Ulofey, we understand that our customers have unique preferences and desires when it comes to their products. That is why we offer custom product options to cater to your specific needs. Our Custom Product Policy outlines important information regarding the processing time, delivery, refund policy, and potential repairs for customized orders.
Processing Time: Customized orders require special attention and craftsmanship to create a product tailored to your individual needs. As a result, please note that the processing and shipment of custom orders may take up to 6 weeks. We appreciate your patience during this time and assure you that we are dedicated to ensuring the timely delivery of your order.
Non-Refundable: Customized orders are unique pieces designed specifically according to your wishes and requirements. Due to their personalized nature, these items are non-refundable. We kindly ask for your understanding in this matter, as we invest considerable time and resources to create a product that meets your expectations.
Repair Policy: At Ulofey, we take pride in our commitment to delivering high-quality products. If you encounter any problems with your custom piece, please reach out to us. We will assess the situation and determine if the item can be repaired. We value your satisfaction and will work with you to resolve any issues within our capabilities.
Clear Communication: When placing a custom order, clear communication is key to ensuring that your expectations are met. Please provide detailed instructions and specifications for your desired product. Our team will strive to fulfill your requests to the best of our abilities. Feel free to contact our customer service team if you have any questions or require further clarification during the customization process.
Timely Updates: Throughout the creation of your custom product, we aim to keep you informed about its progress. We will provide periodic updates on the status of your order, including any potential delays that may arise. Rest assured that we are committed to open and transparent communication to ensure your satisfaction.
At Ulofey, we are dedicated to providing exceptional customer service and delivering products that bring joy and fulfillment. Our Custom Product Policy is in place to ensure that your customized order is handled with care and attention to detail. If you have any further inquiries regarding our policy or require assistance with a custom order, please do not hesitate to reach out to our customer service team. We are here to assist you.
Thank you for choosing Ulofey as your trusted provider of unique and personalized products. We appreciate your support and look forward to creating a custom piece that exceeds your expectations.
www.ulofey.com
At Ulofey, we believe that hair loss should never hinder your confidence or career aspirations. Our mission is to create a safe and uplifting space where professional women from all walks of life can come together to share their experiences, seek advice, and find encouragement. Ulofey is not just a business. It is life, love and passion.
