Ordering Policy

At www.ulofey.com, we strive to provide you with a seamless and convenient shopping experience. Our Ordering Policy outlines the various methods you can use to place an order, as well as our cancellation and change requests procedures.

  1. Online Ordering: For the quickest and most efficient processing, we encourage you to place your order online through our secure shopping cart. Our website is designed to ensure a smooth checkout process, where you can select your desired products, provide shipping information, and make secure payments.
  2. Order by Mail or Fax: If you prefer to order by mail or fax, we offer an alternative method. Simply download and complete our Printable Order Form from our website. Fill out all the necessary details, including the products you wish to purchase, your shipping address, and payment information. Then, send the completed form along with your payment to the provided mailing address or fax number.
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Cancellations and Change Requests: We understand that circumstances may change, and you may need to cancel or modify your order. Here are our guidelines for cancellations and change requests:

  • Wig Cancellation or Change Requests: Once your wig order is submitted, we immediately begin processing it within 24 hours. Many of our wigs are specially ordered and customized specifically for each customer. Due to this personalized production process, wig orders cannot be cancelled or changed once the factory starts producing them for more than 24 hours. However, we will make every effort to accommodate your change requests whenever possible. Please contact our customer service team immediately if you need to make a change to your wig order.
  • Refused Shipments: If you refuse to accept a delivered shipment, it will be processed as a return and subject to our standard return policies. We encourage you to review our return policy for more information on how to handle refused shipments.

We advise our customers to carefully review their orders before submitting them to ensure accuracy. If you have any questions or require further assistance with your order, please do not hesitate to reach out to our customer service team. We are here to help and provide excellent support.

Please note that all orders are subject to our Terms of Service and Privacy Policy, which outline important information regarding your rights, responsibilities, and the use of personal information.

Thank you for choosing www.ulofey.com. We appreciate your business and look forward to serving you with high-quality products and exceptional customer service.

www.ulofey.com

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CONTACT INFORMATION

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

Service@ulofey.com

Everyday 9:00-17:00

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