Custom Product Policy

At Ulofey, we understand that our customers have unique preferences and desires when it comes to their products. That is why we offer custom product options to cater to your specific needs. Our Custom Product Policy outlines important information regarding the processing time, delivery, refund policy, and potential repairs for customized orders.

  1. Processing Time: Customized orders require special attention and craftsmanship to create a product tailored to your individual needs. As a result, please note that the processing and shipment of custom orders may take up to 10 business days . We appreciate your patience during this time and assure you that we are dedicated to ensuring the timely delivery of your order.
  2. Non-Refundable: Customized orders are unique pieces designed specifically according to your wishes and requirements. Due to their personalized nature, these items are non-refundable. We kindly ask for your understanding in this matter, as we invest considerable time and resources to create a product that meets your expectations.
  1. Repair Policy: At Ulofey, we take pride in our commitment to delivering high-quality products. If you encounter any problems with your custom piece, please reach out to us. We will assess the situation and determine if the item can be repaired. We value your satisfaction and will work with you to resolve any issues within our capabilities. If you are consistently dissatisfied with just repairing the product, we would like to offer you a customized replacement at no additional cost, tailored to your preferences.

  1. Clear Communication: When placing a custom order, clear communication is key to ensuring that your expectations are met. Please provide detailed instructions and specifications for your desired product. Our team will strive to fulfill your requests to the best of our abilities. Feel free to contact our customer service team if you have any questions or require further clarification during the customization process.

  1. Timely Updates: Throughout the creation of your custom product, we aim to keep you informed about its progress. We will provide periodic updates on the status of your order, including any potential delays that may arise. Rest assured that we are committed to open and transparent communication to ensure your satisfaction.

At Ulofey, we are dedicated to providing exceptional customer service and delivering products that bring joy and fulfillment. Our Custom Product Policy is in place to ensure that your customized order is handled with care and attention to detail. If you have any further inquiries regarding our policy or require assistance with a custom order, please do not hesitate to reach out to our customer service team. We are here to assist you.

Thank you for choosing Ulofey as your trusted provider of unique and personalized products. We appreciate your support and look forward to creating a custom piece that exceeds your expectations.

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CONTACT INFORMATION

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Service@ulofey.com

Everyday 9:00-17:00