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At Ulofey, we strive for perfection in every handcrafted piece. We understand that sometimes adjustments or returns may be necessary, and we have implemented this policy to ensure a fair and transparent process.
1. Right of Withdrawal & Return Eligibility
- 7-Day Window: Returns are accepted within 7 days of delivery if you are not satisfied with the item.
- Original Condition: Products must be in their original, unaltered condition. Items that have been cut, washed, styled, chemically treated, or damaged by the customer are strictly ineligible for return.
- Hygiene Standard: Since human hair wigs are hygienic products, we take matters of public safety seriously. Any item that has been worn, sprayed with styling products, or had the lace cut will not be accepted.
- Damaged Returns: If a returned item is damaged by the customer, we reserve the right to refuse the return or provide only a partial refund.
- Final Sale Items: Sale items and synthetic wigs are final sale and non-returnable.
- Wholesale Orders: Unless there are serious quality issues, all wholesale orders are not eligible for returns.
2.International Returns & Refused Packages
- Non-Refundable Fees: Original express shipping fees are non-refundable.
- Refused Packages: If a package is refused by the buyer, we will process the refund after deducting all actual costs incurred, including: the original outbound shipping fee, return shipping fee, and any import duties or taxes incurred.
