Customs, Duties & Refused Packages Policy

Ulofey International Shipping and Duty-Paid Policy (DDP)

At Ulofey, we are dedicated to providing you with high-quality products and a reliable, worry-free shipping experience. For our international customers, we have updated our policy to be more straightforward and customer-friendly.

1. Default Shipping: Delivered Duty Paid (DDP)

To enhance your shopping experience and eliminate unexpected charges, Ulofey now ships most international orders using the Delivered Duty Paid (DDP) method.

• Hassle-Free Delivery: Under DDP terms, Ulofey manages and pre-pays all applicable import duties, taxes (such as VAT or GST), and customs clearance fees.

• Recipient Responsibility: This means the price you pay at checkout is the final price. The recipient will generally not be required to pay any additional fees or taxes upon delivery.

• Exceptions: Should any unusual or unexpected local government fees arise that are beyond standard duties/taxes (e.g., specific destination handling charges not included in the DDP calculation), Ulofey will endeavor to resolve them. However, standard DDP ensures duties and VAT are covered by us.

2. Customs Delays & Disputes

Due to our DDP arrangement, customs processing should be smoother. However, delivery issues can still occur:

• Documentation Requests: Should customs require additional personal documentation from the recipient (e.g., a national ID number for clearance in some countries), you will be contacted by the carrier (e.g., DHL) and must respond promptly.

• Compliance is Key: Refusal to provide required documentation can result in delays, the return of the shipment, or its confiscation. Ulofey is not liable for associated costs or refunds in cases where delivery issues stem from the recipient's failure to comply with local regulatory requests.

3. Refused or Unclaimed Packages Policy

A "refused package" occurs when a buyer declines to accept delivery upon arrival, or when a package cannot be delivered due to reasons attributable to the buyer (e.g., incorrect or incomplete address provided, failure to provide necessary ID/documentation, or prolonged unavailability for delivery).

Consequences of Refusal: Since Ulofey covers the duties and taxes, refusal is typically due to buyer-attributable non-payment issues. When a package is refused and subsequently returned to us:

• Fee Deductions: Once we receive the returned item, we will process your refund. However, we will deduct all actual costs incurred due to the refusal, including: the original outbound shipping fee, the return shipping fee, and any third-party handling/storage fees imposed during the return process.

• Notification: We will notify you of all deducted fees and can provide logistics invoices as proof of these charges.

4. Recommendations for a Smooth Delivery

To ensure your order arrives quickly and without issues:

• Provide Accurate Information: Ensure your shipping address and contact phone number are complete and accurate at the time of order.

• Monitor Tracking: Closely monitor the tracking information and respond promptly if the carrier contacts you for any necessary personal information required for local clearance.

• Timely Acceptance: Ensure someone is available to receive the package or arrange a timely pickup with the carrier.

5. Contact Information

For any shipping-related inquiries, including tracking updates or questions, please contact us:

Email: service@ulofey.com

Live Chat: Ulofey.com