Diamond-Top Fully Hand-Tied Virgin Chinese Hair Wig – Cold Brewed Color

 Free Shipping

At Ulofey, we strive to provide efficient and reliable shipping services to our valued customers. Our Shipping Policy outlines important information regarding shipment methods, delivery times, shipping destinations, tracking, customs duties, and more.

1. Free Shipping: We offer free shipping on all orders with a product value exceeding 150 US dollars. For such orders, we utilize trusted commercial express carriers such as FEDEX, DHL, UPS, or TNT to ensure prompt and secure delivery. You can expect your products to arrive at your designated address within 5 days.

2. Standard Distribution Logistics: Orders with a product value less than 150 US dollars will be shipped using standard distribution logistics. Under normal circumstances, general parcels should reach your address within 10 days. However, please note that due to transportation and customs issues, the delivery time may occasionally be extended.

3. Shipping Destinations: Ulofey is pleased to offer worldwide shipping, but please be aware that for some destinations not serviced by our standard courier partners, such as North Korea, Sao Tome, Principe, Pitcairn Island, and Wallis and Futuna Islands, we can ship via postal services, though this may result in a significantly longer delivery time. We do also offer delivery to post office boxes via our economic and standard shipping methods.

4. Order Processing and Shipment: Upon placing an order, please allow 2-4 days for processing and shipment. However, for customized orders, please note that processing and shipment may take up to 10 business day. Rest assured, we are committed to ensuring the timely delivery of your order.

5. Tracking and Confirmation: We understand the importance of tracking your package. Therefore, once your order has been shipped, we will provide you with tracking information via a shipping confirmation email. This email will contain a confirmation number and a link that allows you to track the journey of your package.

6. Customs Duties and Taxes (Delivered Duty Paid - DDP): To ensure a smooth, transparent, and worry-free delivery experience, Ulofey now ships most international orders using the Delivered Duty Paid (DDP) system. Ulofey Covers All Fees: This means Ulofey is responsible for managing and pre-paying all applicable import taxes, customs duties, and clearance charges before your package arrives. No Unexpected Costs: As a result, the recipient is generally not required to pay any additional customs fees or taxes upon delivery. Final Price Guarantee: The price you pay at checkout is the final price for your order, guaranteeing a hassle-free arrival for our international customers.

At Ulofey, we are committed to providing exceptional customer service, including efficient shipping and delivery. If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you.

Thank you for choosing Ulofey as your preferred online shopping destination. We look forward to serving you with high-quality products and a seamless shopping experience.

www.ulofey.com

 Refund Policy

At Ulofey, we strive for perfection in every handcrafted piece. We understand that adjustments or returns may sometimes be necessary, and we have implemented this policy to ensure a fair, clear, and transparent process for all our customers.

1. Return Eligibility & Conditions

• 7-Day Return Window: Return requests must be initiated within 7 days of delivery.

• Original Condition Required: All returned products must be in their original, unaltered condition. Items that have been cut, washed, styled, chemically treated, or damaged after delivery are strictly ineligible for return.

• Hygiene Standards: Human hair wigs and toppers are personal hygiene products. For public health and safety reasons, any item that has been worn, sprayed with styling products, or had the lace cut cannot be accepted for return.

• Damaged Returns: If a returned item shows customer-induced damage, Ulofey reserves the right to refuse the return or issue only a partial refund.

• Final Sale Items: All promotional/clearance items and synthetic wigs are final sale and strictly non-returnable.

2. Wholesale & Bulk Orders Policy

• Final Sale: All wholesale and bulk orders (including custom processing and white-label manufacturing) are final sales and are strictly non-returnable, non-refundable, and non-exchangeable.

• Sample First Policy: To ensure complete satisfaction with hair quality, texture, color, and workmanship, we strongly encourage new wholesale clients to order a sample unit or our Official Color Ring first. Once you have inspected and approved the physical sample, you can proceed with your bulk order with full confidence.

• Manufacturing Defects: If you receive wholesale items with severe manufacturing defects, you must contact us within 48 hours of delivery with photos and video evidence for verification and resolution.

3. Incorrect Orders & Ulofey Responsibility

If Ulofey makes an error regarding your product specifications, color, or size, we take full responsibility. You may choose one of the following options:

1. Free Modification: Have the product modified to match your original order specifications at our expense (we will cover all return shipping costs).

2. Full Refund: Return the item for a full refund with no restocking or processing fees.

4. International Returns, Shipping & Refused Packages

• Non-Refundable Shipping: Original express shipping fees paid at checkout are non-refundable for all voluntary returns.

• Refused Packages: If a package is refused by the recipient upon delivery, any refund processed will be subject to deductions for all incurred actual costs, including:

  • Original outbound express shipping fee

  • Return international shipping fee

  • Import duties, tariffs, and customs clearance charges

5. Refund Processing & Fee Deductions

• Refund Method: Refunds will be credited back to the original payment method used at checkout.

• Processing Timeline: Returns are inspected within 5–7 business days upon receipt at our warehouse. Once approved, please allow up to an additional 7 business days for your financial institution to post the refund to your account.

• Administrative Deductions: For all voluntary returns, a 5% administrative fee will be deducted from the total refund amount to cover transaction processing costs, in addition to applicable shipping and customs fees.

6. Legal Notice & Dispute Resolution

By completing a purchase on our platform, you acknowledge and agree to the terms outlined in this policy. Ulofey reserves the right to dispute fraudulent or unjustified credit card chargebacks. In the event of a payment dispute, Ulofey will submit all documented evidence—including production photos, quality control records, communication logs, and your agreement to these terms—to payment gateways and banking institutions to defend our policy.

Merchant Contact & Transparency Information

• Business Name: Chic Mane International Limited

• Support Email: ulofey@gmail.com

Custom Product Policy

At Ulofey, we are dedicated to crafting unique products that perfectly match your individual style and preferences. That is why we offer custom product options to cater to your specific needs. This policy outlines important information regarding the processing time, refund policy for all customized orders.

1. Processing & Delivery Time: Customized orders require meticulous attention and specialized craftsmanship. To ensure your product is tailored to perfection, please allow up to 10 business days for processing before shipment. We appreciate your patience as we dedicate ourselves to creating and delivering your personalized Ulofey product.

2. Custom Order Refund Policy (Non-Refundable Except for Verified Quality Issues): Customized orders are unique pieces, meticulously designed and created according to your exact wishes and specifications. Due to their personalized nature, these items are generally non-refundable.

• Returns for Quality Issues Only - 24-Hour Reporting Window: Once a customized product has been signed for upon delivery, returns are only accepted if there is a verifiable quality issue with the product. In such a rare event, you MUST contact Ulofey Customer Service within 24 hours of signing for the delivery. To help us process your return request efficiently, please provide clear photos and videos. Our team will promptly handle your return process. Please note that return requests submitted after this 24-hour window will not be accepted. For a return to be eligible, the item MUST be in its original condition. This means it must be uncut lace, uncolored, free from any chemical treatments, and unwashed. Any item with altered lace, dye, chemical processing, or signs of washing will not be eligible for return. 

• Final Sale for Non-Quality Reasons: For reasons unrelated to quality issues (e.g., change of mind, incorrect specifications provided by the customer), customized orders are considered final sale and cannot be returned or exchanged. We kindly ask for your understanding, as significant time and resources are invested in creating your bespoke item.

3. Lifetime Repairs (First Repair Free): Ulofey stands behind the craftsmanship of our custom products. We offer lifetime repair services for your customized item.

• Should your custom product require repair due to normal wear and tear or a minor issue , please contact our customer service.

• Your first repair is completely free of charge.

• For subsequent repairs, we will assess the issue and provide a quotation for any associated costs (e.g., materials, shipping).

We are committed to delivering products that not only meet but exceed your expectations. Thank you for choosing Ulofey for your personalized beauty needs.

www.ulofey.com