12-20inch Chocolate Color 6"x6.5" Silk Top Virgin Human Hair Topper

Chocolate Closed Virgin Human Hair Topper

Product Code: U291 

Key Features:

Base Style: Silk Top And Weft Base.
Base Size:  6"x6.5".
Hair Lengths: Available in lengths from 12-20 inches (custom lengths can be requested).
Hair Material: 100% Premium Virgin Human Hair for a silky, natural look and feel.
Hair Density: Medium 130% (Custom density options are available).
Color Options:Chocolate Color.
Durability: Average lifespan of 3-5 years with proper care. Can last longer if well-maintained.
Styling Versatility: Safe to perm, wave, heat style, and color for total styling freedom.

Customization Options:

Custom Color: Choose from stock colors or request a custom shade that perfectly matches your style.
Custom Base Size: We offer customized topper base sizes to ensure the perfect fit for your needs.
Production Time: Custom orders typically take 1 week to process, depending on the specifics.

 Free Shipping

At Ulofey, we strive to provide efficient and reliable shipping services to our valued customers. Our Shipping Policy outlines important information regarding shipment methods, delivery times, shipping destinations, tracking, customs duties, and more.

1. Free Shipping: We offer free shipping on all orders with a product value exceeding 150 US dollars. For such orders, we utilize trusted commercial express carriers such as FEDEX, DHL, UPS, or TNT to ensure prompt and secure delivery. You can expect your products to arrive at your designated address within 5 days.

2. Standard Distribution Logistics: Orders with a product value less than 150 US dollars will be shipped using standard distribution logistics. Under normal circumstances, general parcels should reach your address within 10 days. However, please note that due to transportation and customs issues, the delivery time may occasionally be extended.

3. Shipping Destinations: Ulofey is pleased to offer worldwide shipping, but please be aware that for some destinations not serviced by our standard courier partners, such as North Korea, Sao Tome, Principe, Pitcairn Island, and Wallis and Futuna Islands, we can ship via postal services, though this may result in a significantly longer delivery time. We do also offer delivery to post office boxes via our economic and standard shipping methods.

4. Order Processing and Shipment: Upon placing an order, please allow 2-4 days for processing and shipment. However, for customized orders, please note that processing and shipment may take up to 10 business day. Rest assured, we are committed to ensuring the timely delivery of your order.

5. Tracking and Confirmation: We understand the importance of tracking your package. Therefore, once your order has been shipped, we will provide you with tracking information via a shipping confirmation email. This email will contain a confirmation number and a link that allows you to track the journey of your package.

6. Customs Duties and Taxes: Please be aware that import taxes and customs duties may be applied to your package upon arrival at its destination. To help minimize these potential charges, we declare a reasonably low value for customs clearance, which does not affect your order's actual value. Our policy on who covers these costs depends on your shipping method and location. For standard, non-expedited shipping to the U.S. and Europe (approx. 8-10 business days), we will cover the customs duties. However, for all other countries and for all expedited shipping options (approx. 3-5 business days), the buyer is responsible for any and all customs fees and clearance. Ulofey will not cover these additional costs once the package has been shipped.

At Ulofey, we are committed to providing exceptional customer service, including efficient shipping and delivery. If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you.

Thank you for choosing Ulofey as your preferred online shopping destination. We look forward to serving you with high-quality products and a seamless shopping experience.

www.ulofey.com

Return Policy

At Ulofey, we value your satisfaction and strive to provide you with high-quality products. We understand that sometimes a return may be necessary, and we have implemented a comprehensive return policy to address your concerns.

Return Eligibility: Returns are accepted within 30 days if you do not like the item. Products must be in their original, unaltered condition.

Since human hair wigs are a hygienic hair product. We take matters of hygiene and public safety seriously.

Any altered, worn, washed or damaged products are not eligible for any returns. For example：
The frontal lace was cut or damaged
The item was worn or sprayed with hair styling products
The item was damaged, or the original status was changed
Unless there are serious quality issues, all orders placed at wholesale prices are not eligible for returns.
Damaged Returns: If a returned item is damaged by you, only a partial refund will be provided.
Sale and Synthetic Wigs: Sale items and synthetic wigs are final sale and non-returnable.

After sales support:

At Ulofey, we are committed to providing excellent after-sales support. If you are not satisfied with the product but do not wish to return it, we can offer you a replacement or even create a new product tailored to your preferences. All you need to do is return the product to our warehouse. We aim to ensure that you are completely happy with your purchase!

International Returns:

In the United States, returns are generally processed using USPS to return items to the local warehouse.
International Express shipping fees are non-refundable. 

If a package is refused by the buyer, we'll process the refund as follows:
Fee deductions: Once we receive the returned item and confirm it's in good condition, we'll deduct all actual costs incurred due to the refusal from the total refund amount. This includes, but isn't limited to:
The original outbound shipping fee.
The return shipping fee.
Any import duties storage fees or other charges incurred in the destination country.

Refund Processing:

Refund – Monetary refunds will be refunded back to the original form of payment that you used to purchase the order.
Refunds are processed within 5-7 business days after receiving the return. Allow an additional 7 business days for the refund to appear in your account.

Size or Order Issues:

If we make a mistake with product details, size, or other information, we are responsible. You can choose to customize the product again according to the correct information; We will bear the return shipping cost for you; or choose to return the item for a full refund at no cost.

At Ulofey, we believe in the quality of our products and aim to exceed your expectations. Our return policy is designed to ensure your peace of mind and complete satisfaction.

If you have any question in this process, please contact :


Ulofey@gmail.com

Custom Product Policy

At ULOFEY, we are dedicated to crafting unique products that perfectly match your individual style and preferences. That is why we offer custom product options to cater to your specific needs. This policy outlines important information regarding the processing time, refund policy for all customized orders.

1. Processing & Delivery Time: Customized orders require meticulous attention and specialized craftsmanship. To ensure your product is tailored to perfection, please allow up to 10 business days for processing before shipment. We appreciate your patience as we dedicate ourselves to creating and delivering your personalized ULOFEY product.

2. Custom Order Refund Policy (Non-Refundable Except for Verified Quality Issues): Customized orders are unique pieces, meticulously designed and created according to your exact wishes and specifications. Due to their personalized nature, these items are generally non-refundable.

• Returns for Quality Issues Only - 24-Hour Reporting Window: Once a customized product has been signed for upon delivery, returns are only accepted if there is a verifiable quality issue with the product. In such a rare event, you MUST contact ULOFEY Customer Service within 24 hours of signing for the delivery. To help us process your return request efficiently, please provide clear photos and videos. Our team will promptly handle your return process. Please note that return requests submitted after this 24-hour window will not be accepted. For a return to be eligible, the item MUST be in its original condition. This means it must be uncut lace, uncolored, free from any chemical treatments, and unwashed. Any item with altered lace, dye, chemical processing, or signs of washing will not be eligible for return. 

• Final Sale for Non-Quality Reasons: For reasons unrelated to quality issues (e.g., change of mind, incorrect specifications provided by the customer), customized orders are considered final sale and cannot be returned or exchanged. We kindly ask for your understanding, as significant time and resources are invested in creating your bespoke item.

3. Lifetime Repairs (First Repair Free): ULOFEY stands behind the craftsmanship of our custom products. We offer lifetime repair services for your customized item.

• Should your custom product require repair due to normal wear and tear or a minor issue , please contact our customer service.

• Your first repair is completely free of charge.

• For subsequent repairs, we will assess the issue and provide a quotation for any associated costs (e.g., materials, shipping).

We are committed to delivering products that not only meet but exceed your expectations. Thank you for choosing ULOFEY for your personalized beauty needs.

www.ulofey.com