U325 |Medical-Grade 5x5 Silk Base Full Lace Wig – Virgin Human Hair (Clip-Free Security)

Designed specifically for those experiencing medical-related hair loss, this custom-made piece combines the breathability of a full lace wig with the ultra-realistic appearance of a 5x5 Silk Base top. This is the ultimate solution for a natural look that feels as comfortable as it looks.

Key Technical Features:

• 5x5 Silk Base Top: Featuring a premium 5x5-inch silk base, this design mimics the look of a natural human scalp perfectly. The hair appears to grow directly from your own skin, allowing for an incredibly realistic part that requires no additional concealer or makeup.

• Medical-Grade Full Lace Construction: Beyond the silk top, the rest of the cap is crafted from medical-grade full lace, ensuring optimal breathability, lightweight wear, and long-term comfort for sensitive scalps.

• Secure, Clip-Free Fit: We prioritize your comfort by eliminating traditional metal clips. Our secure-fit system utilizes high-quality silicone strips and medical-grade elastic bands, providing a natural, firm hold that stays secure throughout your daily activities.

• 100% Premium Virgin Human Hair: Every strand is cuticle-aligned virgin human hair. This ensures a tangle-free, soft texture with natural movement and vibrant health that is easy to style.

Ordering Your Custom Wig 

1. Precise Measurement A perfect fit starts with accurate data. Please refer to our professional guide to measure your head correctly: How to Measure Your Head for a Wig

2. Send Us Your Specifications Once you have your measurements, please contact us at ulofey@gmail.com with the following details:

• Accurate Head Measurements: (Include all dimensions listed in our guide).

• Preferred Color: (Your desired shade or a reference photo).

• Hair Texture & Length: (Specify length and texture, e.g., silky straight, body wave).

• Any Special Requests: (Additional details for your custom piece).

Note: As this is a fully bespoke service, our team will review your details to ensure the final product meets your exact expectations before crafting begins.

 Free Shipping

At Ulofey, we strive to provide efficient and reliable shipping services to our valued customers. Our Shipping Policy outlines important information regarding shipment methods, delivery times, shipping destinations, tracking, customs duties, and more.

1. Free Shipping: We offer free shipping on all orders with a product value exceeding 150 US dollars. For such orders, we utilize trusted commercial express carriers such as FEDEX, DHL, UPS, or TNT to ensure prompt and secure delivery. You can expect your products to arrive at your designated address within 5 days.

2. Standard Distribution Logistics: Orders with a product value less than 150 US dollars will be shipped using standard distribution logistics. Under normal circumstances, general parcels should reach your address within 10 days. However, please note that due to transportation and customs issues, the delivery time may occasionally be extended.

3. Shipping Destinations: Ulofey is pleased to offer worldwide shipping, but please be aware that for some destinations not serviced by our standard courier partners, such as North Korea, Sao Tome, Principe, Pitcairn Island, and Wallis and Futuna Islands, we can ship via postal services, though this may result in a significantly longer delivery time. We do also offer delivery to post office boxes via our economic and standard shipping methods.

4. Order Processing and Shipment: Upon placing an order, please allow 2-4 days for processing and shipment. However, for customized orders, please note that processing and shipment may take up to 10 business day. Rest assured, we are committed to ensuring the timely delivery of your order.

5. Tracking and Confirmation: We understand the importance of tracking your package. Therefore, once your order has been shipped, we will provide you with tracking information via a shipping confirmation email. This email will contain a confirmation number and a link that allows you to track the journey of your package.

6. Customs Duties and Taxes (Delivered Duty Paid - DDP): To ensure a smooth, transparent, and worry-free delivery experience, Ulofey now ships most international orders using the Delivered Duty Paid (DDP) system. Ulofey Covers All Fees: This means Ulofey is responsible for managing and pre-paying all applicable import taxes, customs duties, and clearance charges before your package arrives. No Unexpected Costs: As a result, the recipient is generally not required to pay any additional customs fees or taxes upon delivery. Final Price Guarantee: The price you pay at checkout is the final price for your order, guaranteeing a hassle-free arrival for our international customers.

At Ulofey, we are committed to providing exceptional customer service, including efficient shipping and delivery. If you have any further questions or require assistance regarding our shipping policy, please do not hesitate to contact our customer service team. We are here to assist you.

Thank you for choosing Ulofey as your preferred online shopping destination. We look forward to serving you with high-quality products and a seamless shopping experience.

www.ulofey.com

Return Policy

At Ulofey, we strive for perfection in every handcrafted piece. We understand that sometimes adjustments or returns may be necessary, and we have implemented this policy to ensure a fair and transparent process.

1. Order Cancellation

• Cancellation Policy: We understand that sometimes you may need to adjust or cancel your order. Please note that all order cancellations are subject to a 10% administrative fee, regardless of when the request is made. This fee is necessary to cover non-refundable transaction and merchant service charges imposed by our payment gateways.

• Post-24-Hour Cancellation: Once an order exceeds the 24-hour window, it officially enters our handcrafted production process. Because all Ulofey hair pieces are handcrafted to your specific measurements and style preferences, each unit is considered a custom-made product. Once production begins, the item is uniquely yours, and we are unable to accept cancellations after this period.

2. Right of Withdrawal & Return Eligibility

• 7-Day Window: Returns are accepted within 7 days of delivery if you are not satisfied with the item.

• Original Condition: Products must be in their original, unaltered condition. Items that have been cut, washed, styled, chemically treated, or damaged by the customer are strictly ineligible for return.

• Hygiene Standard: Since human hair wigs are hygienic products, we take matters of public safety seriously. Any item that has been worn, sprayed with styling products, or had the lace cut will not be accepted.

• Damaged Returns: If a returned item is damaged by the customer, we reserve the right to refuse the return or provide only a partial refund.

• Final Sale Items: Sale items and synthetic wigs are final sale and non-returnable.

• Wholesale Orders: Unless there are serious quality issues, all wholesale orders are not eligible for returns.

3. After-Sales Support: Free First-Time Modification

If you are not satisfied with the product but do not wish to return it, we offer one free modification service for your first request. This includes:

• Color adjustments, resizing, texture changes, professional trimming, or adding density.

• To access this service, you must return the original product to our warehouse. Please note that we do not offer direct product exchanges.

4. International Returns & Refused Packages

• Non-Refundable Fees: Original express shipping fees are non-refundable.

• Refused Packages: If a package is refused by the buyer, we will process the refund after deducting all actual costs incurred, including: the original outbound shipping fee, return shipping fee, and any import duties or taxes incurred.

5. Size or Order Issues

If Ulofey makes a mistake regarding product details or size, we take full responsibility. You may choose to:

• Have the product modified at our expense (we will bear the return shipping cost).

• Return the item for a full refund at no additional cost.

6. Refund Processing & Deductions

• Method: Refunds will be issued to the original form of payment.

• Timeline: Refunds are processed within 5-7 business days after we receive and inspect the return. Please allow an additional 7 business days for the funds to appear in your account.

• Refund Deductions: For all voluntary returns/cancellations, a 10% administrative fee will be deducted from your refund to cover processing costs, in addition to any applicable shipping and customs duties.

7. Legal Notice & Dispute Resolution

By completing your purchase, you agree to these terms. Ulofey reserves the right to dispute unjustified credit card chargebacks. We will provide all documented evidence—including production photos, communication logs, and your agreement to these terms—to financial institutions to defend our policy.

Merchant Transparency Information

• Business Name: Chic Mane International Limited / EleganceWave Inc

• Support Email: ulofey@gmail.com

Custom Product Policy

At Ulofey, we are dedicated to crafting unique products that perfectly match your individual style and preferences. That is why we offer custom product options to cater to your specific needs. This policy outlines important information regarding the processing time, refund policy for all customized orders.

1. Processing & Delivery Time: Customized orders require meticulous attention and specialized craftsmanship. To ensure your product is tailored to perfection, please allow up to 10 business days for processing before shipment. We appreciate your patience as we dedicate ourselves to creating and delivering your personalized Ulofey product.

2. Custom Order Refund Policy (Non-Refundable Except for Verified Quality Issues): Customized orders are unique pieces, meticulously designed and created according to your exact wishes and specifications. Due to their personalized nature, these items are generally non-refundable.

• Returns for Quality Issues Only - 24-Hour Reporting Window: Once a customized product has been signed for upon delivery, returns are only accepted if there is a verifiable quality issue with the product. In such a rare event, you MUST contact Ulofey Customer Service within 24 hours of signing for the delivery. To help us process your return request efficiently, please provide clear photos and videos. Our team will promptly handle your return process. Please note that return requests submitted after this 24-hour window will not be accepted. For a return to be eligible, the item MUST be in its original condition. This means it must be uncut lace, uncolored, free from any chemical treatments, and unwashed. Any item with altered lace, dye, chemical processing, or signs of washing will not be eligible for return. 

• Final Sale for Non-Quality Reasons: For reasons unrelated to quality issues (e.g., change of mind, incorrect specifications provided by the customer), customized orders are considered final sale and cannot be returned or exchanged. We kindly ask for your understanding, as significant time and resources are invested in creating your bespoke item.

3. Lifetime Repairs (First Repair Free): Ulofey stands behind the craftsmanship of our custom products. We offer lifetime repair services for your customized item.

• Should your custom product require repair due to normal wear and tear or a minor issue , please contact our customer service.

• Your first repair is completely free of charge.

• For subsequent repairs, we will assess the issue and provide a quotation for any associated costs (e.g., materials, shipping).

We are committed to delivering products that not only meet but exceed your expectations. Thank you for choosing Ulofey for your personalized beauty needs.

www.ulofey.com